Shipping Policy

Last Updated: October 26, 2023

At Strength Warehouse, we are committed to delivering commercial-grade fitness equipment that meets the rigorous demands of serious trainers, home gym enthusiasts, and facility outfitters worldwide. Our policies are built with the same integrity and transparency that define our products—clear, straightforward, and reliable.

Shipping Information

We ship globally (excluding some remote regions and parts of Asia). Please see below for detailed shipping methods and timelines.

Order Processing & Delivery Timelines

Once your order is placed and payment is confirmed, our team springs into action.

• Order Processing Time: 1-2 business days. You will receive a confirmation email with tracking details once your order ships.
• Shipping Methods & Estimated Delivery:
  • Standard Shipping: We use DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. A flat-rate shipping fee of $12.95 applies.
  • Free Shipping: Available on all orders over $50. We use EMS for these shipments. Delivery typically occurs within 15-25 business days after dispatch.

Please note: Delivery times are estimates and may be affected by customs clearance, local holidays, or unforeseen carrier delays.

Returns & Exchanges Policy

We stand behind the durability and performance of every bench, rack, dumbbell, and machine we sell. However, we understand that sometimes a product may not align with your specific training vision. Our policy is designed to be fair and transparent.

1. Eligibility & Timeframe

You may initiate a return or exchange request within 15 calendar days from the date you receive your order. To be eligible, the item must meet all of the following criteria:

• In its original, unused, and unassembled condition.
• All original packaging, manuals, warranty cards, and accessories are included.
• No signs of wear, damage, or modification.
• A valid proof of purchase (order number) is provided.

2. Non-Returnable Items (FINAL SALE)

3. Step-by-Step Return & Exchange Process

1. Contact Our Team: Email us at [email protected] within the 15-day window. Use the subject line: “Return Request: [Your Order Number]”.
2. Provide Details: Include your order number, product name(s), and reason for return/exchange.
3. Receive Authorization: We will review your request. If approved, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA will not be accepted.
4. Pack Securely: Repackage the item in its original packaging with all materials. Write the RMA number clearly on the outside of the box.
5. Ship the Return: Ship the package to our warehouse address (provided with your RMA) using a trackable and insured shipping service. We recommend insuring for the full item value.
6. Inspection & Processing: Our team will inspect the returned item within 3-5 business days of receipt. We will notify you via email once the inspection is complete.

4. Return Shipping & Costs

• Customer-Initiated Returns: Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped) or a defective product.
• Defective/Incorrect Items: We will provide a prepaid shipping label and cover all associated return costs.
• Original Shipping Charges: Original shipping fees (Standard or Free Shipping) are non-refundable.
• Restocking Fee: No restocking fees apply for eligible returns in original condition.

5. Refunds & Exchanges

Refunds:

• Timing: Refunds are processed within 5-10 business days after we receive and approve the returned item.
• Method: Refunds are issued to the original payment method:
  • Visa/MasterCard/JCB: 5-10 business days to appear on your statement.
  • PayPal: 3-5 business days to reflect in your account.
• You will receive an email notification once the refund has been initiated.

Exchanges:

• Exchanges are subject to product availability.
• If the new item is of higher value, you will be invoiced for the difference plus additional shipping.
• If the new item is of lower value, we will refund the difference after processing.
• Shipping costs for the replacement item will be charged at current rates.

6. Damaged or Defective Items