Effective Date: October 26, 2023

At Strength Warehouse, we engineer our commercial-grade fitness equipment for durability and performance. We stand behind every bench, rack, dumbbell, and machine we sell. However, we understand that sometimes a product may not meet your specific training needs. Our Returns & Exchanges policy is designed with the same transparency and reliability you expect from our equipment—clear, straightforward, and built on integrity.

Quick Summary: We accept returns and exchanges within 15 days of delivery for most items. Products must be in original, unused condition with all packaging and manuals. Return shipping is the customer’s responsibility unless the item is defective or incorrect. Refunds are processed within 5-10 business days after we receive and inspect the returned item.

1. Eligibility & Timeframe

You may initiate a return or exchange request within 15 calendar days from the date you receive your order. To be eligible:

  • The item must be in its original, unused, and unassembled condition.
  • All original packaging, manuals, warranty cards, and accessories must be included.
  • The item must not show any signs of wear, damage, or modification.
  • A valid proof of purchase (order number) is required.

2. Non-Returnable Items IMPORTANT

Due to hygiene, safety, and customization reasons, the following product categories are FINAL SALE and cannot be returned or exchanged unless defective upon arrival:

  • Dumbbell Packages & Adjustable Dumbbells (opened/sealed units)
  • Bodyweight Training equipment with installed or used grips
  • Cable Machine Attachments that show any signs of use
  • Accessories (opened packages)
  • Custom or specially ordered items for facility outfitters
  • Any product missing its serial number or security tags
Note: This list is based on our product categories and industry standards for fitness equipment. Products designed for intimate use or those that cannot be resold for safety reasons are excluded from standard returns.

3. Return & Exchange Process (Step-by-Step)

  1. Contact Our Team: Email [email protected] with your return/exchange request within the 15-day window. Use the subject line: “Return Request: [Your Order Number]”.
  2. Provide Details: Include your order number, the product(s) you wish to return/exchange, and the reason for the return.
  3. Receive Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.
  4. Pack Securely: Repackage the item in its original packaging with all included materials. Include the RMA number clearly on the outside of the box.
  5. Ship the Return: Ship the package to our warehouse address (provided with your RMA) using a trackable shipping service. We recommend insuring the package for its full value.
  6. Inspection & Processing: Once received, our team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

4. Return Shipping & Costs

  • Customer-Initiated Returns: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped) or a defective product.
  • Defective/Incorrect Items: We will provide a prepaid shipping label and cover all return costs.
  • Original Shipping Charges: Original shipping fees (Standard or Free Shipping) are non-refundable.
  • Restocking Fee: No restocking fees apply for eligible returns in original condition.

5. Refunds & Exchanges

Refunds:

  • Timing: Refunds are processed within 5-10 business days after we receive and approve the returned item.
  • Method: Refunds are issued to the original payment method used during purchase:
    • Visa/MasterCard/JCB: 5-10 business days for the refund to appear on your statement.
    • PayPal: 3-5 business days for the refund to reflect in your PayPal account.
  • You will receive an email notification once the refund has been initiated.

Exchanges:

  • Exchanges are subject to product availability.
  • If the desired exchange item is of higher value, you will be invoiced for the difference plus any additional shipping.
  • If the exchange item is of lower value, we will refund the difference after the exchange is processed.
  • Shipping costs for the replacement item will be charged at current rates.

6. Return Request Email Template

To streamline your request, please use the following template when emailing us:

Subject: Return Request: [Your Order Number] Dear Strength Warehouse Team, I would like to request a return/exchange for my recent order. Order Number: [Insert Your Order Number] Product Name(s): [Insert Product Name(s) and SKU if available] Reason for Return/Exchange: [e.g., Wrong size, Defective part, Changed mind, etc.] I confirm that the item(s) are in original, unused condition with all packaging and accessories included. Please provide the RMA number and return instructions. Sincerely, [Your Full Name] [Your Phone Number] [Your Shipping Address]

7. Damaged or Defective Items

If your equipment arrives damaged or defective:

  1. Do not assemble or use the product.
  2. Take clear photos of the damage/defect and the packaging.
  3. Contact us within 48 hours of delivery at [email protected] with the subject “Damaged Item: [Order Number]” and attach the photos.
  4. We will promptly arrange for a replacement, part shipment, or return at our expense.

Contact Us for Returns & Exchanges

Fitness Equipment Sales (Strength Warehouse)
Email: [email protected]
Mailing Address: 104 Maple Court, Rolla, US 65401
For Returns: Please include “Return Request” and your order number in the subject line for faster service.

Our U.S.-based team typically responds within 1-2 business days.

© Strength Warehouse. All rights reserved.
Delivering the foundation for strength, globally—with integrity, security, and customer satisfaction.

This policy is subject to change. Please refer to the latest version on our website.